Unordered Merchandise
...You respond to an advertisement offering a free
"trial" pair of pantyhose. To your surprise, you receive four pair with a bill.
...You receive a pocket knife that you never ordered. Despite your
objections, the company continues to send you notices demanding payment and threatening
your credit rating.
What do you do when you receive merchandise that you didnt
order? According to the Federal Trade Commission, you dont have to pay for it.
Federal laws prohibit mailing unordered merchandise to consumers and then demanding
payment.
Here are some questions and answers about dealing with unordered merchandise.
Q. Am I obligated to return or pay for merchandise I never ordered?
A. No. If you receive merchandise that you didnt order, you have a legal right to
keep it as a free gift.
Q. Must I notify the seller if I keep unordered merchandise without paying for
it?
A. You have no legal obligation to notify the seller. However, it is a good idea
to write a letter to the company stating that you didnt order the item and,
therefore, you have a legal right to keep it for free. This may discourage the seller from
sending you bills or dunning notices, or it may help clear up an honest error. Send your
letter by certified mail. Keep the return receipt and a copy of the letter for your
records. You may need it later.
Q. What should I do if the unordered merchandise I received was the result of an
honest shipping error?
A. Write the seller and offer to return the merchandise, provided the seller
pays for postage and handling. Give the seller a specific and reasonable amount of time
(say 30 days) to pick up the merchandise or arrange to have it returned at no expense to
you. Tell the seller that you reserve the right to keep the merchandise or dispose of it
after the specified time has passed.
Q. Is there any merchandise that may be sent legally without my consent?
A. Yes. You may receive samples that are clearly marked free, and
merchandise from charitable organizations asking for contributions. You may keep such
shipments as free gifts.
Q. Is there any way to protect myself from shippers of unordered merchandise?
A. When you participate in sweepstakes or order goods advertised as
"free," "trial," or "unusually low priced," be cautious.
Read all the fine print to determine if you are joining a "club," with regular
purchasing or notification obligations.Keep a copy of the advertisement or catalog that
led you to place the order, too. This may make it easier to contact the company if a
problem arises.
Q. Where can I go for help in dealing with unordered merchandise problems?
A. Always start by trying to resolve your dispute with the company. If this
doesnt work, contact your state or local consumer protection office, local U.S.
Postal Inspector, or the Better Business Bureau in your area for help. The Direct
Marketing Association, 6 East 43rd Street, New York, New York 10017, also may be able to
help you.
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